Return & Refund Policy

Reasons for returning a product

The reasons for returning products are restricted to the following:

  • Instances where the wrong product is delivered.
  • Instances where the product is damaged.

Requirements for returning a product

  • Evidence of purchase – These are the documents given to you on delivery of the product.
  • Original package of the product.
  • Any promotional or free items must be returned along with the product.


Procedure of returning a product

For any request to return a product, contact us at +254 724256696 or click here and leave a message.

We will call and send a message allowing return of the product to our address.

After a product is returned:

  • A quality check will be conducted to ascertain the validity of the return reason.
  • If the return reason is valid, we will send a replacement in 14 days. If you choose to be refunded, we will refund within 30 days, through a reliable refund method.
  • If the return reason is deemed invalid, the same item will be sent back to you.
  • All return requests will be recorded to enable us improve product quality.
  • Customers with frequent invalid return requests may be barred from shopping on TeaSoko in future.

You do not have to return all products in your order.


Return Timeline

  • Any product should be returned within 14 days after notifying us.  We do not accept returns after the expiry of this period.
  • You have 5 days after receiving your product to notify us of an intention to return the product.


Return Status

We will update you on the return status via phone or email. For any request to return a product, contact us at +254 724256696 or click below and leave a message.

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